Terms & Conditions
The general terms governing orders, payments, and our relationship with Menuko clients.
1. General
These terms and conditions ("Terms") apply to all quotations, orders, and agreements between Deltapromo BV (trading as Menuko, hereinafter "Menuko", "we", "us") and the client ("Client", "you"). By submitting a quote request or placing an order, you agree to be bound by these Terms.
Menuko reserves the right to amend these Terms at any time. Amendments will be published on this page with an updated effective date.
2. Quotations & Orders
All quotes issued by Menuko are valid for 30 calendar days from the date of issue. Prices in quotes are exclusive of BTW (Dutch VAT at 21%) unless otherwise stated.
An order is only binding upon receipt of a signed order confirmation and payment of the required deposit (50% of the total invoice value). Menuko may refuse or cancel orders at its sole discretion.
As all products are custom-manufactured to Client specifications, orders cannot be cancelled after the production proof has been approved by the Client.
3. Custom Products & Artwork
The Client is responsible for ensuring that all submitted artwork (logos, images, text) does not infringe the intellectual property rights of any third party. Menuko will not be liable for claims arising from Client-supplied artwork.
A digital proof will be provided before production begins. Production does not commence until the Client provides written approval of the proof. Menuko is not responsible for errors in the final product that were present in an approved proof.
4. Pricing & Payment
All prices are in Euros (€), exclusive of VAT unless stated otherwise. Standard payment terms require 50% deposit upon order confirmation and the remaining 50% prior to shipment.
EU business clients with a valid VAT number registered in an EU member state (other than the Netherlands) will have the VAT reverse-charge mechanism applied. The VAT number must be validated prior to invoicing.
Overdue invoices will accrue interest at the statutory commercial rate under Dutch law, plus an administrative charge of €40 per overdue notice.
5. Production & Delivery
Standard production lead time is 10–15 business days from proof approval. Express production (7 business days) is available at a 25% surcharge, subject to production capacity.
Delivery times are estimated and not guaranteed. Menuko will not be liable for delays caused by force majeure, courier failures, or customs processing for international shipments.
Risk of loss transfers to the Client upon handover of goods to the contracted carrier. Menuko is not liable for loss or damage in transit for uninsured shipments.
6. Returns & Warranty
Because all products are manufactured to bespoke specifications, returns for change-of-mind are not accepted.
Menuko warrants that goods will be free from manufacturing defects at the time of delivery. If a defect is identified within 14 days of receipt, the Client must notify Menuko in writing with photographic evidence. Menuko will, at its discretion, repair, replace, or issue a credit for the defective items.
The warranty does not cover: normal wear and tear, damage caused by misuse or improper care, or damage resulting from non-standard environmental conditions.
7. Intellectual Property
All design templates, product photographs, and website content are the intellectual property of Deltapromo BV and may not be reproduced without prior written consent.
The Client grants Menuko a non-exclusive licence to use submitted artwork solely for the purpose of producing the ordered goods.
8. Limitation of Liability
Menuko's total liability to the Client for any claim shall not exceed the invoice value of the specific order giving rise to the claim. Menuko shall not be liable for any indirect, consequential, or loss-of-profit damages.
9. Governing Law
These Terms are governed by Dutch law. Any disputes that cannot be resolved amicably shall be submitted to the competent court in the district of Den Haag, The Netherlands.
10. Contact
For questions about these Terms, please contact:
Deltapromo BV (Menuko)
Alphen aan den Rijn, The Netherlands
info@menuko.nl